Richmond Storage Terms and Conditions

These Terms and Conditions apply to all storage, removal and related services provided by Richmond Storage. By making a booking, paying a deposit, accepting a quotation, or allowing goods to be collected or stored, you agree to be bound by these terms. Please read them carefully before proceeding with any storage service or related arrangement.

In these terms, references to “we”, “us” and “our” mean Richmond Storage, and references to “you” and “your” mean the customer, hirer, account holder or person acting on behalf of the customer. These terms are intended to govern the storage agreement from booking through to collection, storage, access, delivery and final removal of goods. If any part of these terms is found to be unenforceable, the remaining provisions will continue to apply.

These terms should be read together with any quotation, booking confirmation, inventory list, collection note, storage order or written instruction issued by us. If there is any conflict, the written terms agreed for the specific service will take priority to the extent of that conflict. Nothing in these Terms and Conditions affects your statutory rights where they apply under UK law.

1. Booking Process

To arrange a booking, you may request a quote, provide details of the goods, confirm the dates required, and accept the proposed service terms. A booking is only confirmed once we have acknowledged it in writing, received any required deposit or advance payment, and agreed the start date for the service. We may ask for additional information to assess suitability, including the nature, quantity, weight, condition and packaging of the items to be stored.

We reserve the right to decline or amend a booking where the goods are unsuitable, restricted, hazardous, excessively fragile, insufficiently packed, or where the requested service would create a risk to our staff, facilities or other customers. You must ensure that all information supplied during the booking process is accurate and complete. If any material information is incorrect or omitted, we may suspend the service, revise the price, or cancel the booking.

Any booking made on behalf of another person or business must be authorised by that person or business. If you place a booking as an agent, you confirm that you have authority to bind the customer to these terms. Unless otherwise agreed in writing, the service will commence only when the booking is confirmed and all required preconditions have been satisfied.

2. Payments, Charges and Invoicing

Our prices are based on the information you provide and may include storage fees, handling charges, collection or delivery charges, packing materials, specialist labour, administration fees and any applicable taxes. Unless stated otherwise, all charges are quoted exclusive of VAT. We may revise the quotation if the scope of work changes, if access conditions are more difficult than described, or if the goods differ materially from the original description.

Payment terms will be stated on the quotation, invoice or booking confirmation. Unless agreed otherwise, payment is due in advance or on demand. We may require a deposit to secure space or schedule services. If any payment is overdue, we may charge interest and recover reasonable costs incurred in collecting the debt, in accordance with applicable UK law. We may also suspend access to goods or withhold release until all outstanding sums are paid in full.

You are responsible for paying all sums due without set-off or deduction, unless required by law. If a payment method is declined, reversed or cancelled, you must arrange immediate replacement payment. We may update our pricing from time to time, but any price change will not affect a confirmed booking already paid for, unless additional services are requested or the booking details have changed. Any bank charges imposed by your bank remain your responsibility.

3. Cancellations, Changes and Termination

If you wish to cancel or change a booking, you must notify us as soon as possible. Cancellation fees may apply depending on the notice period given, the resources already committed, and any non-refundable costs we have incurred. Where work has already started, you may be charged for labour, transport, admin, materials and any other reasonable costs incurred up to the point of cancellation.

We may cancel, suspend or terminate the service immediately if you breach these terms, fail to pay sums due, provide false or incomplete information, supply prohibited goods, or act in a way that endangers our staff or property. We may also do so if continued performance becomes unlawful, impractical or unsafe. If we terminate for breach, you remain liable for all charges incurred and any reasonable losses arising from the breach.

If the storage arrangement ends, you must remove all goods, settle all outstanding balances, and collect any documentation or keys, where relevant, by the agreed end date. If items are not collected on time, we may continue charging storage or holding fees and may take further steps permitted by law, including the disposal of goods in accordance with these terms and applicable legislation.

4. Customer Responsibilities

You must ensure that all goods handed to us are properly packed, labelled, and suitable for storage or transport. You are responsible for protecting fragile items, emptying appliances where necessary, and declaring any special handling requirements. We are not responsible for checking the contents of sealed boxes unless we agree to do so in writing. Any instructions concerning stacking, access or handling must be provided before the booking is confirmed.

You must not store items that are illegal, stolen, counterfeit, dangerous, infectious, perishable, explosive, radioactive, or otherwise unsuitable for storage. This includes, without limitation, flammable liquids, gas cylinders, weapons, uncontrolled chemicals, waste that is not lawfully packaged, and any item prohibited by statute or regulation. If prohibited goods are found, we may refuse to handle them, isolate them, notify the authorities, or dispose of them where lawful and necessary.

You remain responsible for the accuracy of inventories, declarations and descriptions provided to us. If you omit information about the condition or nature of the goods, or if an item causes damage because it was improperly packed or incorrectly described, you will be liable for resulting losses, cleaning costs and remedial expenses. We may rely on your instructions as given unless and until amended in writing.

5. Liability and Insurance

We will exercise reasonable care and skill in providing the service, but our liability is limited to the extent permitted by law. We are not liable for loss or damage caused by events outside our reasonable control, including fire, flood, storm, theft not caused by our negligence, civil disturbance, power failure, or third-party interference. We are also not liable for normal wear and tear, gradual deterioration, mould arising from inherent defects, or damage caused by inadequate packing.

Where we are legally responsible for loss or damage to your goods, our liability will usually be limited to the direct loss proven and, in any event, to the lower of the replacement value of the affected item or the amount recoverable under any agreed insurance arrangement, unless a higher limit has been expressly agreed in writing. We will not be liable for indirect or consequential losses, including loss of profit, loss of business, missed deadlines, or emotional distress, except where liability cannot lawfully be excluded.

You are encouraged to maintain appropriate insurance for the full replacement value of your goods while they are being handled or stored. Unless we expressly agree to insure your items on your behalf, any insurance arrangement remains your responsibility. If you believe an item has been lost or damaged, you must notify us promptly and provide reasonable evidence of ownership, condition and value so that any claim can be assessed properly.

6. Waste Regulations and Disposal

All waste handling associated with our services must comply with applicable UK waste regulations, including rules on duty of care, classification, transfer, storage and disposal. You must not use our service to abandon waste or to transfer responsibility for waste unlawfully. If items are presented as reusable goods but are in fact waste, contaminated, or unsuitable for storage, we may refuse them or treat them as waste where permitted by law.

Where we agree to remove, transport or dispose of waste, you must accurately describe the materials and their condition. You are responsible for declaring whether waste contains hazardous components, sharp objects, oils, batteries, electrical items, or other regulated substances. We may require segregation, additional packaging, special documentation or higher charges for any waste requiring compliant handling. Any misdescription may result in extra costs, delay, refusal of service or reporting to the appropriate authority.

We may dispose of or recycle any abandoned, uncollected or unlawfully stored items after giving notice where reasonably practicable and after any applicable retention period has expired. Disposal may include sale, recycling, donation, destruction or transfer to an authorised waste contractor, depending on the nature of the item and the law. You remain liable for any storage, handling, transport or disposal costs that arise because of your breach or failure to collect items on time.

7. Access, Inspection and Handling

Access to stored goods may be subject to prior notice, identification checks, safety procedures and appointment availability. We may refuse access where it would place staff, property or other customers at risk, or where payment is overdue. If you request that items be moved, inspected or re-packed after storage begins, additional charges may apply. We may open packaging, where necessary, only for safety, compliance, inspection or inventory purposes and only to the extent reasonably required.

We may relocate goods within our facility or between facilities for operational reasons, provided that the goods remain subject to these terms. We will use reasonable care in handling items, but you acknowledge that some goods are inherently delicate and may require specialist treatment. If you do not inform us of special handling needs, we will not be responsible for loss or damage arising from the absence of those instructions.

Any keys, access codes, reference numbers or security details issued to you must be kept secure and not shared without authorisation. You are responsible for any consequences arising from unauthorised use of your credentials, unless caused by our negligence or wilful misconduct. If we reasonably suspect misuse, we may change access procedures or suspend access until the issue is resolved.

8. Ownership, Lien and Uncollected Goods

You confirm that you are the owner of the goods or are authorised to store them. If any third party claims ownership or rights in the goods, you must notify us immediately and provide the information reasonably requested. We may retain goods until outstanding charges are paid, to the extent permitted by law. This right may include a lien over goods in our possession for unpaid fees, charges and reasonable recovery costs.

If goods remain uncollected after the service has ended, we may continue to store them, return them, or dispose of them, depending on the circumstances and any applicable notice period. Where legal notices are required, we will aim to act fairly and in line with our obligations. You acknowledge that uncollected goods may attract continuing charges and may be sold or disposed of if you fail to respond within a reasonable time.

Any proceeds from a lawful sale of uncollected goods may be applied first to outstanding sums owed to us, including storage, handling, administration and disposal costs, with any balance handled in accordance with applicable law. If proceeds are insufficient, you remain liable for the shortfall. These rights are in addition to any other rights or remedies available to us under these terms or at law.

9. Data, Notices and General Provisions

We may process personal data provided to us in connection with your booking and service administration, in accordance with applicable data protection laws and our internal procedures. We use such information to manage bookings, invoices, security, compliance, claims and service communications. You must ensure that any personal data you provide is accurate and that you have authority to share it for these purposes.

Any notice under these terms must be given in writing and delivered by hand, post or another agreed written method. Notices are deemed received in accordance with normal business practice, subject to proof of delivery where required. If you change your address or contact details, you must inform us promptly so that service communications and billing can continue without interruption.

If we do not enforce a right immediately, this does not mean we waive it. Any waiver must be made in writing. You may not assign or transfer your rights or obligations without our written consent. We may transfer our rights and obligations where this does not materially reduce your rights under the agreement.

10. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising from or connected with them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where mandatory consumer law provides otherwise. If you are a business customer, you agree to submit to that jurisdiction for all proceedings relating to the service.

If any dispute arises, the parties should first attempt to resolve it through good-faith discussions and, where appropriate, by reviewing records, invoices, inventories and supporting documents. Nothing in this clause prevents either party from seeking urgent relief from the courts where necessary to protect property, prevent loss or enforce payment. The same approach applies whether the matter concerns a storage agreement, a collection issue, or a dispute about charges.

By booking with Richmond Storage, you confirm that you have read, understood and accepted these Terms and Conditions. They form the basis of the service relationship and apply throughout the duration of any storage, handling, transport or disposal arrangement unless varied in writing by an authorised representative. The final interpretation of these terms will be subject to applicable law and any mandatory rights that cannot be excluded.