Storage Richmond Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Richmond provides storage services and any associated handling, collection, delivery or removal-related services within the United Kingdom. By placing a booking, paying a deposit, using our storage facility, or instructing us to handle or move your goods, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
"Company" means Storage Richmond, the provider of storage and related services.
"Customer" means any individual, partnership, company or organisation that requests or receives services from the Company.
"Services" means storage of goods, associated handling, loading, unloading, collection and delivery, and any related removal or transportation services agreed between the parties.
"Goods" means the items placed into storage or otherwise entrusted to the Company for handling or transport.
"Contract" means the agreement between the Company and the Customer incorporating these Terms and Conditions and any written quotation or service confirmation.
2. Scope of Services
The Company offers storage units and storage space, together with associated services such as receiving, handling, loading, unloading, and, where agreed, collection or delivery of goods as part of a wider removal service area. The specific type and extent of services will be described in our quotation or service confirmation.
The Company does not provide insurance advice or act as an insurer. It is the Customer’s responsibility to arrange suitable insurance for their goods, unless expressly stated otherwise in writing.
3. Booking Process
3.1 Initial enquiries and quotations
The Customer may request a quotation for storage or related services. Quotations are given based on the information supplied by the Customer, including the volume, nature and approximate value of the goods, the required dates and times, and any access constraints at the premises. Quotations are indicative until confirmed and may be revised if the information supplied is incomplete or inaccurate.
3.2 Making a booking
A booking is made when the Customer confirms acceptance of the Company’s quotation or service proposal and the Company issues a written or electronic booking confirmation or invoice. The Contract comes into force on the date of the Company’s confirmation, subject to payment of any required deposit.
3.3 Information required
The Customer must provide accurate and complete information regarding the goods, access details, contact details, and any particular requirements (such as fragile items, heavy items, restricted access or parking limitations). The Company is entitled to rely on the information provided and will not be liable for delays, additional costs or inability to perform caused by inaccurate or incomplete information.
3.4 Changes to bookings
Any change to dates, times, locations, unit size or service scope must be agreed with the Company. Changes may result in revised charges. The Company will endeavour to accommodate changes but cannot guarantee availability.
4. Payments and Charges
4.1 Pricing
Charges will be as stated in the quotation or tariff at the time of booking, subject to any later agreed changes. Prices may include storage fees, handling charges, removal or transport charges, packaging materials and any surcharges for difficult access or specialist equipment.
4.2 Deposits
The Company may require a deposit to secure a booking or storage unit. Deposits are payable by the date specified in the booking confirmation. If the deposit is not received on time, the Company may release the reserved unit or booking slot without further notice.
4.3 Payment terms
Unless otherwise agreed in writing, payment for storage is due in advance, usually on a monthly or periodic basis. Payment for removal, collection, delivery or one-off services is due in advance or on completion as specified in the booking confirmation or invoice.
All charges are payable in pounds sterling. The Customer must ensure cleared funds are received by the due date. The Company may refuse access to the storage facility or withhold performance of services where payments are overdue.
4.4 Late payment and interest
Where payment is not made by the due date, the Company may charge interest on overdue sums at the statutory rate allowed under UK law or, where applicable, any rate specified in the Contract. The Company may also recover reasonable costs of debt collection.
4.5 Lien and right of sale
The Company has a lien over all goods stored or handled for all amounts owed by the Customer. If sums remain unpaid after reasonable notice, the Company may deny access to the goods and, after further notice, may sell or dispose of the goods and apply the proceeds towards the outstanding balance and costs of sale or disposal. Any surplus, if identifiable, will be made available to the Customer on request.
5. Cancellations and Amendments
5.1 Customer cancellation of storage
The Customer may cancel a storage agreement by giving written notice in accordance with the minimum notice period specified in the Contract or tariff. Failure to give the required notice may result in charges continuing up to the end of the notice period or minimum term.
5.2 Customer cancellation of removal or related services
If the Customer cancels a removal, collection or delivery service, the following charges may apply, unless otherwise stated in the quotation:
(a) Cancellation more than seven days before the agreed service date: deposit may be refunded or credited, less any non-recoverable costs incurred by the Company.
(b) Cancellation within seven days but more than 48 hours before the agreed service date: the Company may retain all or part of the deposit and charge a reasonable cancellation fee to cover lost time and costs.
(c) Cancellation within 48 hours of the agreed service date or non-attendance by the Customer: up to 100 per cent of the quoted charges may be payable.
5.3 Company cancellation or postponement
The Company may cancel or postpone services where it is unable to perform them safely or lawfully, including due to access restrictions, severe weather, safety concerns, failure by the Customer to pay required amounts, or the presence of prohibited or dangerous goods. The Company will seek to offer alternative dates where reasonable. If the Company cancels without good cause, any deposit for the affected service will be refunded.
6. Customer Responsibilities
The Customer is responsible for:
(a) Ensuring that they have the legal right to store or move the goods;
(b) Packing and securing goods adequately, unless the Company has expressly agreed to provide packing services;
(c) Providing correct access information, including any parking restrictions, stairs, lifts or time limits;
(d) Obtaining any necessary permissions, permits or parking suspensions in good time, unless otherwise agreed in writing;
(e) Complying with all relevant laws and regulations, including waste, environmental and health and safety regulations.
7. Prohibited and Restricted Goods
The Customer must not store or present for storage, removal or carriage any goods that are illegal, hazardous, explosive, flammable, corrosive, toxic, perishable, or otherwise likely to cause damage, contamination or risk to persons, property or the environment. This includes, but is not limited to, gas bottles, fuel, paint, chemicals, firearms, ammunition, live animals, plants, foodstuffs likely to spoil, or waste materials.
The Company may refuse to accept, or may remove or arrange for the disposal of, any prohibited goods at the Customer’s expense and without liability for any loss arising.
8. Waste Regulations and Disposal
8.1 Compliance with waste laws
The Customer must comply with all applicable UK waste management and environmental regulations. Goods stored or handled by the Company must not be treated as a means of disposing of waste. The Customer must not abandon unwanted items in storage units or on the Company’s premises.
8.2 Prohibited waste
The Customer must not store controlled, hazardous or clinical waste or any materials that require specialist disposal. Examples include solvents, oils, batteries, asbestos, medical waste and electrical items subject to specific disposal rules, unless expressly agreed in writing and handled under appropriate arrangements.
8.3 Uncollected or abandoned goods
If the Customer fails to remove goods on termination of the Contract, or leaves items deemed to be waste behind, the Company may treat such goods as abandoned. The Company may arrange for recycling, donation or disposal in accordance with applicable waste regulations. The Customer will be responsible for all reasonable costs incurred in doing so.
8.4 Environmental responsibility
The Company seeks to operate in accordance with good environmental practice. Where possible, unwanted items that remain in storage units after termination may be recycled or re-used. However, the Customer remains primarily responsible for lawful and appropriate disposal of their own goods.
9. Access to Storage Units
Access to the storage facility and individual units is subject to the Company’s opening hours, site rules and security procedures from time to time. The Customer agrees to comply with all site rules, including health and safety instructions, and must not obstruct access ways or interfere with other customers’ units.
The Customer must keep their access codes, keys and security information secure and must not share them with unauthorised persons. The Customer is responsible for any person admitted using their credentials.
10. Liability and Limitation
10.1 Company liability
The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss of or damage to goods, or for delay or failure in performance, is limited as set out in this section.
10.2 Exclusions
The Company will not be liable for:
(a) Loss or damage arising from inherent defects, deterioration or fragility of goods, including self-assembled furniture or items not adequately packed;
(b) Loss or damage arising from vermin, infestation, atmospheric or climatic conditions, unless caused by the Company’s negligence;
(c) Loss of or damage to valuable items including money, jewellery, watches, artwork, antiques, important documents or similar items, unless their nature and value have been declared in writing and specifically accepted by the Company;
(d) Indirect or consequential loss, including loss of profit, loss of business, or emotional distress.
10.3 Limitation of amount
Unless a higher limit is expressly agreed in writing and additional charges are paid if required, the Company’s liability for any claim or series of claims arising from a single event shall not exceed a reasonable maximum amount, having regard to the storage charges payable and the nature of the goods declared. The Customer is strongly advised to arrange appropriate insurance cover for the full value of their goods.
10.4 Events beyond our control
The Company will not be liable for any delay or failure in performance caused by events beyond its reasonable control, including but not limited to severe weather, fire, flood, industrial disputes, acts of terrorism, or failure of utilities or transport networks.
10.5 Personal injury and death
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by the Company’s negligence, or any liability that cannot be limited or excluded under applicable law.
11. Claims and Notice of Loss or Damage
The Customer must inspect goods as soon as reasonably practicable after access, delivery or collection. Any obvious loss or damage that may give rise to a claim should be notified to the Company in writing as soon as possible, and in any event within the time limits specified in the Contract or applicable law.
Failure to notify within a reasonable period may prejudice the Company’s ability to investigate and may affect the assessment of any claim. The Customer must provide reasonable evidence of loss or damage and cooperate in any investigation.
12. Termination
Either party may terminate a storage Contract by giving the required notice in accordance with the minimum term or notice period. The Customer must remove all goods and leave the unit clean and free of waste by the termination date.
The Company may terminate the Contract immediately if the Customer is in material breach, including non-payment, storage of prohibited goods, unlawful activities, or behaviour that endangers others or the premises.
13. Data Protection and Privacy
The Company will process personal data in accordance with applicable UK data protection laws. Personal data may be used for the administration of services, security, invoicing, debt recovery and compliance with legal obligations. The Customer has rights in relation to their personal data, including rights of access and correction, as set out in applicable legislation.
14. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with any Contract between the Company and the Customer, shall be governed by and construed in accordance with the law of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, without prejudice to any mandatory rights the Customer may have under consumer protection legislation.
15. General Provisions
15.1 Entire agreement
These Terms and Conditions, together with any quotation, tariff or written agreement, constitute the entire agreement between the parties and supersede all prior discussions or understandings.
15.2 Variation
Any variation to these Terms and Conditions must be in writing and agreed by an authorised representative of the Company. The Company may update these Terms and Conditions from time to time. The version in force at the time of booking or renewal will apply to that Contract.
15.3 Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
15.4 No waiver
Failure or delay by the Company to exercise any right or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy.
15.5 Assignment
The Company may assign or transfer its rights and obligations under the Contract to another organisation, provided this does not materially affect the Customer’s rights. The Customer may not assign or transfer their rights without the Company’s prior written consent.
By using Storage Richmond services, the Customer confirms that they have read, understood and agree to these Terms and Conditions.
